Manufacturing and service companies should use queuing theories to make optimal decisions to reduce the waiting time of their customers, not only to determine the level of resources needed for investment but also to ensure customer satisfaction as much as possible. This issue is especially important for the continuation of the economic life of companies in a completely competitive environment. Q management system is the science of analysis and management of waiting lines. This system is a powerful tool that suppliers can use to make optimal decisions to not only determine the level of resources needed to invest, but also to ensure customer satisfaction as much as possible. Queue systems can be considered according to their two main characteristics. One is the customer entry rate and the other is the service provider rate by service providers and customer exit from the system.
Reduces Waiting Time
This will be a very positive performance in this system that customers will expect in real-time. They are assured that they will receive the service at a pre-determined time and will no longer have the stress of wasting time.
Your Organization Will Save You Extra Money
One of the main problems in organizations is paying attention to customers while waiting. This is one of the biggest problems restaurants have when waiting for customers to serve them for free. The queue management system announces to customers at the very beginning that how long they have to wait so they can spend this time outside the organization and save the organization from paying extra costs.
It Will Create a Positive Experience for Customers
All customers will be disappointed because of long queues. If customers line up for long periods, they will experience stress and anger. This system can create a positive experience in customers with the order that it creates in the queues in accordance with the provision of services.
Reduces Employee Stress Customer
service management will allow employees to continuously manage the situation. This system will accurately display the input of customers and expected customers, which will reduce stress in employees and increase their concentration during work.
Increases the Time for Costumer Responding
The queue management system, by creating order among the customers, allows the employees to talk to the customers more calmly and to satisfy their demands. In this case, customers and employees will have a higher level of satisfaction and the speed of customer response will increase, and as a result, efficiency in the organization will increase. If you are looking for more information, visit Aristostar.
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