Refund & Shipping Policy
This policy is in affect for all of our campaigns (Kickstarter and Indiegogo) and our online store.
Due to the current global situation and for the safety of our backers and employees we cannot accept Returns or Refunds (exception: case by case) at this time. Please double check our provided size chart to ensure your mask has the best fit for your face.
We may process a refund on a case by case situation. Please reach out to us at (insert link to Contact Page) so we can further discuss your situation. Thank you for your understanding and support.
For unopened packages we may offer an exchange due to inaccurate sizing. If you find your mask is not the correct fit before opening or trying on another mask please reach out to us at (insert link to Contact Page). For any processed exchange we currently do not cover the cost of shipping and handling. An exchange is not considered a refund. After contacting us please follow the instructions below to send your exchange:
- Securely put untampered O2 Nano Mask in a lightweight envelope, poly mailer, or bubble mailer.
- Securely attach your label to the package using tape.
- Drop off at your local USPS. 4. Once the package is returned, it is quarantined for the safety of our team. Next, it is inspected and if in original quality, processed for exchange.
Please allow us up to 7 business days to process your order and ship it out from our warehouse. Do take note that once you have chosen a methon of shipment (USPS Frist Class, Priority, Express, or Select International carriers) please take into account the length of processing time in addition to shipping time to better determine when your package will arrive.
Once an order is placed and a shipping method is chosen we cannot assume responsibility for expediting or altering shipping methods. Once your order has been processed and handed off to the shipping carrier we assume no responsibility for lost or stolen packages as well as delays in shipment.
If your package has not arrived within the timeframe of your method of shipment please reach out to your shipping carrier of choice for more information. We do our best to get orders out well within the 7 business day mark however, we ask for your patience with your shipping carrier.
We thank you for your understanding and continued support.